Start a London, Ontario Claims Adjusting Firm: A Quick How-To
If you're looking to start a claims adjusting business in London, Ontario, this page provides a practical roadmap. We'll outline the 11 requirements you must meet, plus the permits, typical startup costs, and a realistic timeline to get you up and running under NAICS 524291. You'll find a simple checklist and actionable steps to register, set up insurance, and start taking on clients.
What you'll learn: the essential steps to legally operate a claims adjusting business in London—from choosing a business structure and registering with the province and CRA, to obtaining GST/HST numbers, securing professional liability and errors-and-omissions insurance, and understanding licensing considerations. We'll walk through the 11 requirements, show you typical costs, and map a practical timeline so you know what to do first and in what order.
Why London, Ontario is a great place for this niche: a growing market for property and casualty claims, a supportive small-business climate, and lower costs than bigger cities. London’s strong network of brokers, adjusters, and insurers makes it easier to build partnerships, win clients, and grow your claims-adjusting practice over time.
Requirements Overview
The most critical requirement for operating a claims adjusting business in London is Occupational Health and Safety Act Compliance. This is a legal obligation, and you cannot legally operate without proving you meet the Ontario OHSA standards for workplace safety. It requires proper training, hazard assessments, safe work practices, and ongoing compliance. This is non-negotiable: non-compliance can lead to fines, penalties, or shutdown, so make OHSA readiness your first step.
Next come mandatory operational requirements that keep people safe and the business running smoothly. Focus on health and safety governance and worker protections: ensure ongoing OHSA-based safety programs, meet Employment Standards requirements for employees, and secure WSIB coverage for your staff. Also consider obtaining Professional/General Liability Insurance to protect against client or third-party claims and add a practical safety net as you grow.
On the business registration and tax side, you’ll set up the formal accounts and registrations. Obtain a Business Number (BN) with the CRA, register for FINTRAC if your activities require anti-money-laundering controls, secure a Business Licence where London requires it, register your Ontario business name with ServiceOntario, and handle tax registrations such as GST/HST and any required payroll deductions for employees.
Ready for action? Start by mapping out exactly what licenses and registrations apply to your operation in London. Gather documents, set up your accounting and payroll systems, and contact local authorities or a business advisor to guide you through the steps. By tackling the regulatory basics in a simple, practical plan, you’ll move from idea to compliant operation with confidence.
Detailed Requirements
Here are the specific requirements for starting a claims adjusting in London:
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Insurance Agent/Broker License RequiredInsurance agents and brokers must be licensed by FSRA Ontario and maintain errors & omissions insurance. Two paths: FSRA for agents (single insurer), RIBO for brokers (multiple insurers). Agent (OTL): $150 FSRA fee + $250 exam. Broker (RIBO): $300 exam + $350 initial license (Jul-Sep) or $240 (Oct-Jun). Complete approved education, pass exam. License year: Oct 1 - Sept 30. 2.2% fee increase April 2025. Contact RIBO: 416-365-1900, FSRA: 416-250-7250.
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Business Number (BN) Registration RequiredA 9-digit Business Number is required for most businesses operating in Canada. It is used to interact with the Canada Revenue Agency and other federal programs. Required for GST/HST, payroll, corporation income tax, and import/export accounts. Register FREE online through Business Registration Online (BRO) at canada.ca. Takes 15-30 minutes. As of November 3, 2025, online registration is MANDATORY for new BNs - phone registration no longer available. You'll need: business name, address, owner SIN, business type, and start date. BN (9-digit number) issued INSTANTLY online. Available 21 hours/day, 7 days/week (closed 3-6am ET for maintenance).
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FINTRAC Registration (Anti-Money Laundering) RequiredFinancial services must register with FINTRAC and implement anti-money laundering and terrorist financing compliance programs. Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Mandatory for: MSBs, casinos, real estate, securities, accountants, BC notaries. Register online. Compliance program required. Suspicious transaction reporting. Large cash reporting ($10K+). Keep records 5 years. Contact FINTRAC: 1-866-346-8722.
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Business Licence RequiredGeneral business licence required to operate a business in City of London. Apply to City of London for Business Licence: 1. Determine business category 2. Complete business licence application 3. Submit required documents (ID, lease, zoning confirmation) 4. Pay application and annual fees 5. Await approval and receive licence Contact City of London Business Licensing for specific requirements. Home-based businesses may have different requirements. Annual renewal required.
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Ontario Business Name Registration (ServiceOntario) RequiredBusinesses in Ontario operating under a name other than the owner's legal name must register with Ontario Business Registry through ServiceOntario. This includes sole proprietorships, partnerships, and business names for corporations. Registration provides legal protection for the business name within Ontario and is required for banking, licensing, and business operations. Registration can be completed online through Ontario Business Registry. Business name registrations must be renewed every 5 years. Register business name with Ontario Business Registry: 1. Search Ontario Business Registry (free) for name availability 2. Consider NUANS name report ($25) for thorough search 3. Register online through Ontario Business Registry 4. Pay registration fee ($60 for sole proprietorship/partnership) 5. Receive 9-digit Ontario Business Identification Number (BIN) 6. Registration valid for 5 years 7. Renew before expiry
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Occupational Health and Safety Act Compliance RequiredAll Ontario workplaces must comply with the Occupational Health and Safety Act to ensure safe working conditions. Requirements include workplace safety policies, training, hazard assessments, and incident reporting. No registration - compliance law. Must post OHSA in workplace. JHSC required for 20+ workers (or 6+ in designated industries). Nov 2025: New administrative penalty scheme, defibrillator reimbursement. Telework now covered. Fines: up to $500K individuals, $1.5M corporations. 27 regulations under OHSA. Must conduct safety audits, maintain training records. Contact: 1-877-202-0008.
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Employment Standards Compliance ConditionalApplies if you have employees. Covers minimum wage, hours of work, vacation pay, public holidays, termination notice, etc. All Ontario employers must comply with the Employment Standards Act, covering minimum wage, hours of work, overtime, vacation, termination, severance, and other workplace rights. No registration required - compliance-based requirement. Follow Employment Standards Act (ESA) for minimum wage, hours of work, overtime, vacation, leaves, and termination. Post ESA poster in workplace (free download from ontario.ca). Keep employment records for 3 years. NEW for 2025: Employers with 25+ staff must provide written employment info to new hires by July 1, 2025. Job postings must include salary ranges by Jan 1, 2026. Call 1-800-531-5551 for help.
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GST/HST Registration ConditionalRequired if annual taxable revenue exceeds $30,000 (small supplier threshold). Taxi/ride-share drivers must register regardless of revenue. Businesses with gross revenues over $30,000 in any single quarter or over four consecutive quarters must register for, collect, and remit GST/HST. Small suppliers (under $30,000) may register voluntarily. Register FREE online through Business Registration Online (BRO) when your revenue exceeds $30,000 in any 4 consecutive quarters (small supplier threshold). Takes 15-30 minutes. You MUST register within 29 days of exceeding threshold and start charging GST/HST immediately on the sale that made you exceed it. Need your BN (or get one simultaneously). As of Nov 3, 2025, online registration is mandatory. Voluntary registration available anytime for input tax credits.
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Payroll Deductions Registration ConditionalRequired if you pay salaries, wages, or other remuneration to employees. Must register before first pay period. Required if you have employees. You must withhold Canada Pension Plan (CPP), Employment Insurance (EI), and income tax from employee wages and remit to CRA. Register FREE online through Business Registration Online (BRO) when you hire your first employee. Takes 15-20 minutes. You'll need your Business Number (BN) or can get one simultaneously. Payroll account (RP) added to your BN instantly. Register BEFORE your first pay date. Required to deduct CPP, EI, and income tax from employee wages. For 2025: CPP rate 5.95%, EI employee rate $1.66/$100 insurable earnings.
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WSIB Registration and Coverage ConditionalRequired within 10 days of hiring first employee, including family members and subcontractors. Workplace Safety and Insurance Board (WSIB) registration is mandatory for most Ontario businesses with employees. Provides compensation and support for workplace injuries and illnesses. Sole proprietors and partners can apply for optional coverage. Register FREE online at wsib.ca in 15-20 minutes. MANDATORY for most Ontario employers within 10 calendar days of hiring first worker. You'll need: CRA Business Number, payroll estimate, business activity description, owner/director info. Account number issued INSTANTLY online. Construction industry has expanded compulsory coverage. Premium rates vary by industry classification. Must display WSIB safety poster in workplace.
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Professional/General Liability Insurance RecommendedService businesses should maintain liability insurance appropriate to their risk profile. Not provincially mandated but industry standard. CGL minimum $1M for small businesses. Required by contracts, landlords, clients. Covers bodily injury, property damage, personal injury. E&O insurance for professional services. D&O for directors. Cyber insurance increasingly required. WSIB separate requirement. Contact licensed insurance broker (RIBO-regulated).
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