Launch Your Ottawa Facilities Support Services Business Today
This page shows you how to start a Facilities Support Services business in Ottawa (NAICS 561210). It covers the 12 core requirements you’ll need to meet—from business registration and municipal permits to insurance and safety compliance—so you can plan with confidence. You’ll learn what permits, licenses, and registrations are required, plus the typical costs and a practical timeline to launch.
What you’ll learn: a step-by-step path to set up, including the exact permits and licenses to obtain, estimated start-up costs (registration, insurance, equipment, and any payroll registrations), and a realistic timeline from registration to first client. We’ll also outline ongoing compliance and how to position for bids and service contracts.
Why Ottawa works: a thriving market for facilities services with government, university, and commercial buildings in need of reliable support. The city’s business-friendly climate and strong supplier network make it a great place to launch, especially when you’re following 12 clear requirements that keep you compliant and competitive.
Requirements Overview
The most critical requirement for operating a facilities support services business in Ottawa is Occupational Health and Safety Act Compliance. This is a legal obligation in Ontario that sets mandatory safety rules for workplaces, training, and incident reporting, and you cannot legally operate without meeting it. It’s non-negotiable: you must have proper safety policies, employee training, and documented procedures in place before you start serving clients or bringing staff on board.
Next, focus on mandatory operational requirements that keep your day-to-day running compliant and safe. This includes ensuring you meet zoning rules so your business location and activities are permitted in Ottawa, and obtaining the City of Ottawa Business License where required. You’ll also want to align with Service Provider Workplace Safety standards, comply with Employment Standards, and follow any Commercial Vehicle Operation requirements if you’ll be using vehicles for work. Protect your business with Commercial General Liability Insurance and ensure WSIB registration and coverage so workers are protected in case of injuries.
For the legal business side, you’ll need proper registrations and tax numbers. This means obtaining a Business Number (BN) registration, registering your Ontario Business Name (if you operate under a trade name) with ServiceOntario, and handling GST/HST registration. If you hire employees, you’ll also need Payroll D deductions registration. These steps ensure you can issue correct invoices, file taxes, and stay compliant as you grow.
You’ve got this. A practical next step is to map out these requirements, start with OHSA compliance, then tackle licensing, zoning, and safety programs. Gather the necessary registrations and tax numbers, and consider speaking with a local advisor to confirm Ottawa-specific steps. With a clear plan, you’ll be set up for a compliant, steady start.
Detailed Requirements
Here are the specific requirements for starting a facilities support services in Ottawa:
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Zoning Compliance RequiredBusinesses must ensure their location and activities comply with Ottawa zoning bylaws. Zoning determines what types of businesses can operate in specific areas and may affect parking, signage, and hours of operation. Check zoning online via Ottawa's Zoning By-law map (geoottawa.ca) or request a Zoning Designation Letter. For compliance verification, request a Report on Compliance through My ServiceOttawa portal. Fee: varies by report type. Contact Building Code Services: 613-580-2424 ext. 25852 or buildingpermits@ottawa.ca.
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Business Number (BN) Registration RequiredA 9-digit Business Number is required for most businesses operating in Canada. It is used to interact with the Canada Revenue Agency and other federal programs. Required for GST/HST, payroll, corporation income tax, and import/export accounts. Register FREE online through Business Registration Online (BRO) at canada.ca. Takes 15-30 minutes. As of November 3, 2025, online registration is MANDATORY for new BNs - phone registration no longer available. You'll need: business name, address, owner SIN, business type, and start date. BN (9-digit number) issued INSTANTLY online. Available 21 hours/day, 7 days/week (closed 3-6am ET for maintenance).
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City of Ottawa Business License RequiredAll businesses operating within the City of Ottawa require a business license. License requirements vary by business type. Personal service establishments must comply with health and zoning requirements. License must be renewed annually. Apply IN PERSON at a Client Service Centre (110 Laurier Ave W, 101 Centrepointe Dr, or 255 Centrum Blvd) or Business Licensing Centre (735 Industrial Ave). Fees vary by business type: Food premises ~$255-286/year, Tow truck operator $1,300+$550-607/vehicle, Limousine $1,110+$667/vehicle. Processing typically 6 weeks, some same-day. Annual renewal. Contact: 613-580-2424 ext. 12735 or businesslicensing@ottawa.ca.
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Ontario Business Name Registration (ServiceOntario) RequiredBusinesses in Ontario operating under a name other than the owner's legal name must register with Ontario Business Registry through ServiceOntario. This includes sole proprietorships, partnerships, and business names for corporations. Registration provides legal protection for the business name within Ontario and is required for banking, licensing, and business operations. Registration can be completed online through Ontario Business Registry. Business name registrations must be renewed every 5 years. Register business name with Ontario Business Registry: 1. Search Ontario Business Registry (free) for name availability 2. Consider NUANS name report ($25) for thorough search 3. Register online through Ontario Business Registry 4. Pay registration fee ($60 for sole proprietorship/partnership) 5. Receive 9-digit Ontario Business Identification Number (BIN) 6. Registration valid for 5 years 7. Renew before expiry
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Occupational Health and Safety Act Compliance RequiredAll Ontario workplaces must comply with the Occupational Health and Safety Act to ensure safe working conditions. Requirements include workplace safety policies, training, hazard assessments, and incident reporting. No registration - compliance law. Must post OHSA in workplace. JHSC required for 20+ workers (or 6+ in designated industries). Nov 2025: New administrative penalty scheme, defibrillator reimbursement. Telework now covered. Fines: up to $500K individuals, $1.5M corporations. 27 regulations under OHSA. Must conduct safety audits, maintain training records. Contact: 1-877-202-0008.
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Employment Standards Compliance ConditionalApplies if you have employees. Covers minimum wage, hours of work, vacation pay, public holidays, termination notice, etc. All Ontario employers must comply with the Employment Standards Act, covering minimum wage, hours of work, overtime, vacation, termination, severance, and other workplace rights. No registration required - compliance-based requirement. Follow Employment Standards Act (ESA) for minimum wage, hours of work, overtime, vacation, leaves, and termination. Post ESA poster in workplace (free download from ontario.ca). Keep employment records for 3 years. NEW for 2025: Employers with 25+ staff must provide written employment info to new hires by July 1, 2025. Job postings must include salary ranges by Jan 1, 2026. Call 1-800-531-5551 for help.
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GST/HST Registration ConditionalRequired if annual taxable revenue exceeds $30,000 (small supplier threshold). Taxi/ride-share drivers must register regardless of revenue. Businesses with gross revenues over $30,000 in any single quarter or over four consecutive quarters must register for, collect, and remit GST/HST. Small suppliers (under $30,000) may register voluntarily. Register FREE online through Business Registration Online (BRO) when your revenue exceeds $30,000 in any 4 consecutive quarters (small supplier threshold). Takes 15-30 minutes. You MUST register within 29 days of exceeding threshold and start charging GST/HST immediately on the sale that made you exceed it. Need your BN (or get one simultaneously). As of Nov 3, 2025, online registration is mandatory. Voluntary registration available anytime for input tax credits.
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Payroll Deductions Registration ConditionalRequired if you pay salaries, wages, or other remuneration to employees. Must register before first pay period. Required if you have employees. You must withhold Canada Pension Plan (CPP), Employment Insurance (EI), and income tax from employee wages and remit to CRA. Register FREE online through Business Registration Online (BRO) when you hire your first employee. Takes 15-20 minutes. You'll need your Business Number (BN) or can get one simultaneously. Payroll account (RP) added to your BN instantly. Register BEFORE your first pay date. Required to deduct CPP, EI, and income tax from employee wages. For 2025: CPP rate 5.95%, EI employee rate $1.66/$100 insurable earnings.
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Commercial Vehicle Operation Requirements ConditionalRequired for commercial vehicles. Businesses operating commercial vehicle fleets (delivery, security patrol, armored cars, landscaping trucks) must comply with commercial vehicle regulations, driver licensing, and vehicle standards. CVOR required for trucks >4,500kg or buses 10+ passengers. April 1, 2025: digital Drive ON mandatory for inspections. O. Reg. 611 periodic safety inspections (NSC 11B). ELDs required (v1.3 Sept 2025). Nov 2024 SRCA: enhanced stunt/impaired enforcement. 2024 VW&D Guidebook for weights/dimensions. Smart Roadside at 6 TIS stations. Contact MTO.
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Commercial General Liability Insurance ConditionalRequired for specific regulated activities. Wholesalers should maintain commercial general liability insurance covering product liability, premises liability, and completed operations. Often required by commercial leases and customer contracts. Ontario law requires general liability insurance for most businesses. Minimum typically $1M for small business, $2M+ for higher risk. Covers bodily injury, property damage, personal injury, advertising injury. WSIB also required for employees. Landlords, lenders may set higher requirements. Additional options: D&O, E&O, Cyber Liability. Cost: $500/yr to millions depending on risk. Contact insurance broker.
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Service Provider Workplace Safety Compliance ConditionalRequired for specific regulated activities. Service providers working at client sites must comply with OH&S Act requirements including training, PPE, safe work procedures, and coordination with client health and safety programs. OHSA applies to all Ontario workplaces. Service providers: H&S awareness training mandatory. JHSC for 20+ workers, Safety Rep for 6-19. Bill 190 (Oct 2024): electronic posting, telework coverage, virtual JHSC. Supervisor competency. Violence and harassment policies required. WSIB coverage. Contact MLTSD: 1-877-202-0008.
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WSIB Registration and Coverage ConditionalRequired within 10 days of hiring first employee, including family members and subcontractors. Workplace Safety and Insurance Board (WSIB) registration is mandatory for most Ontario businesses with employees. Provides compensation and support for workplace injuries and illnesses. Sole proprietors and partners can apply for optional coverage. Register FREE online at wsib.ca in 15-20 minutes. MANDATORY for most Ontario employers within 10 calendar days of hiring first worker. You'll need: CRA Business Number, payroll estimate, business activity description, owner/director info. Account number issued INSTANTLY online. Construction industry has expanded compulsory coverage. Premium rates vary by industry classification. Must display WSIB safety poster in workplace.
Funding & Grants
Available funding programs that may apply to your facilities support services:
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Three-stream grant program for Nunavut-based artists, businesses, and organizations: (1) Getting Started/Arts Creation/Training — supports education, training, art supplies, equipment; (2) Arts and Culture Development — supports collaborative arts initiatives, exhibitions, shows, and touring; (3) Infrastructure Development — supports studios and cultural tourism infrastructure. Annual call for proposals.
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Provided contributions to settlement, employment, and community organizations delivering programs addressing employment barriers for racialized newcomer women, including work placements, mentorships, job counselling, and support for gender- and race-based discrimination. Program renewal ended in 2025; no new open call as of early 2026. Over 2,200 racialized newcomer women were served …
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