Launch a Hardware Retailers Business in London, Ontario Today
This page guides you through starting a hardware retailer in London, Ontario with a practical, step-by-step plan. You’ll find a 12-step requirements overview that covers everything from business registration and tax accounts to securing a storefront, choosing suppliers, and setting up initial inventory. We outline the permits, licenses, registrations, costs, and a realistic timeline to open.
What you’ll learn includes a clear map of the 12 requirements—licenses, zoning approvals, business number, GST/HST registration, and required permits. You’ll get a straightforward cost breakdown for storefront setup, insurance, inventory, signage, and opening expenses, plus a practical timeline from planning to launch. You’ll also receive tips on negotiating with suppliers and building a loyal local customer base.
London’s strong DIY culture, central Southwestern Ontario location, and supportive small-business ecosystem make it a smart fit for hardware retailers. The city offers solid supplier networks, easier access to customers, and helpful local resources to keep your project on track. If you’re ready to turn a plan into a thriving storefront, this page is your practical roadmap.
Requirements Overview
The most critical requirement for operating a hardware retailer in London, Ontario is Occupational Health and Safety Act Compliance. This is a legal obligation you cannot skip or operate around. OHSA compliance means putting in place safe work practices, providing necessary training, conducting hazard assessments, maintaining proper records, and having policies to protect employees and customers. Non-compliance can lead to fines, orders to shut down, or other enforcement actions, so treat this as non-negotiable from day one.
Other mandatory operational requirements focus on safety, licensing, and product safety. If you intend to sell pesticides, you’ll need a Pesticide Retail Sales License. You should ensure Building Materials Product Safety standards are met for the products you stock, and you’ll need to comply with Employment Standards Compliance and the Consumer Protection Act Compliance (Retail). These requirements help ensure your operations are lawful, fair to workers, and safe for customers.
From a business-registration and tax perspective, you’ll need to set up your numbers and registrations. Start with a Canada Revenue Agency Business Number (BN) and register your business name with ServiceOntario; obtain a municipal business licence to operate in London. Then register for GST/HST, set up Payroll Deductions Registration, and establish processes to collect and remit HST on eligible sales. These steps keep your business compliant with federal, provincial, and municipal tax rules.
Next steps: create a practical compliance checklist, gather the necessary documents, and reach out to a local business advisor or regulatory contact to confirm any store-specific requirements. With a clear plan and timelines, you can launch confidently and stay on the right side of the rules.
Detailed Requirements
Here are the specific requirements for starting a hardware retailers in London:
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Business Number (BN) Registration RequiredA 9-digit Business Number is required for most businesses operating in Canada. It is used to interact with the Canada Revenue Agency and other federal programs. Required for GST/HST, payroll, corporation income tax, and import/export accounts. Register FREE online through Business Registration Online (BRO) at canada.ca. Takes 15-30 minutes. As of November 3, 2025, online registration is MANDATORY for new BNs - phone registration no longer available. You'll need: business name, address, owner SIN, business type, and start date. BN (9-digit number) issued INSTANTLY online. Available 21 hours/day, 7 days/week (closed 3-6am ET for maintenance).
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Business Licence RequiredGeneral business licence required to operate a business in City of London. Apply to City of London for Business Licence: 1. Determine business category 2. Complete business licence application 3. Submit required documents (ID, lease, zoning confirmation) 4. Pay application and annual fees 5. Await approval and receive licence Contact City of London Business Licensing for specific requirements. Home-based businesses may have different requirements. Annual renewal required.
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Ontario Business Name Registration (ServiceOntario) RequiredBusinesses in Ontario operating under a name other than the owner's legal name must register with Ontario Business Registry through ServiceOntario. This includes sole proprietorships, partnerships, and business names for corporations. Registration provides legal protection for the business name within Ontario and is required for banking, licensing, and business operations. Registration can be completed online through Ontario Business Registry. Business name registrations must be renewed every 5 years. Register business name with Ontario Business Registry: 1. Search Ontario Business Registry (free) for name availability 2. Consider NUANS name report ($25) for thorough search 3. Register online through Ontario Business Registry 4. Pay registration fee ($60 for sole proprietorship/partnership) 5. Receive 9-digit Ontario Business Identification Number (BIN) 6. Registration valid for 5 years 7. Renew before expiry
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Pesticide Retail Sales License RequiredRetailers selling pesticides must be licensed, ensure proper storage, provide safety information, and comply with restricted-use pesticide regulations. Retailers don't need license for domestic-class pesticides. Commercial/restricted class: vendor permit from MECP. Cosmetic pesticide ban affects retail products. Display restrictions. Staff training recommended. Class 11 products for landscapers. Contact MECP: 1-800-565-4923.
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Occupational Health and Safety Act Compliance RequiredAll Ontario workplaces must comply with the Occupational Health and Safety Act to ensure safe working conditions. Requirements include workplace safety policies, training, hazard assessments, and incident reporting. No registration - compliance law. Must post OHSA in workplace. JHSC required for 20+ workers (or 6+ in designated industries). Nov 2025: New administrative penalty scheme, defibrillator reimbursement. Telework now covered. Fines: up to $500K individuals, $1.5M corporations. 27 regulations under OHSA. Must conduct safety audits, maintain training records. Contact: 1-877-202-0008.
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Building Materials Product Safety ConditionalRequired for specific regulated activities. Retailers of building materials must ensure products meet safety standards, building codes, and provide proper labeling for hazardous materials (paints, chemicals, etc.). Building Code compliance required. CSA and ULC standards. Product certification (CSA, ULC, Warnock Hersey). 2024 Ontario Building Code effective Jan 2025. Fire safety ratings. Energy efficiency requirements (SB-10, SB-12). Asbestos banned in new materials. Environmental Product Declarations (EPDs) increasingly used. Contact MMAH Building Code Branch.
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Employment Standards Compliance ConditionalApplies if you have employees. Covers minimum wage, hours of work, vacation pay, public holidays, termination notice, etc. All Ontario employers must comply with the Employment Standards Act, covering minimum wage, hours of work, overtime, vacation, termination, severance, and other workplace rights. No registration required - compliance-based requirement. Follow Employment Standards Act (ESA) for minimum wage, hours of work, overtime, vacation, leaves, and termination. Post ESA poster in workplace (free download from ontario.ca). Keep employment records for 3 years. NEW for 2025: Employers with 25+ staff must provide written employment info to new hires by July 1, 2025. Job postings must include salary ranges by Jan 1, 2026. Call 1-800-531-5551 for help.
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GST/HST Registration ConditionalRequired if annual taxable revenue exceeds $30,000 (small supplier threshold). Taxi/ride-share drivers must register regardless of revenue. Businesses with gross revenues over $30,000 in any single quarter or over four consecutive quarters must register for, collect, and remit GST/HST. Small suppliers (under $30,000) may register voluntarily. Register FREE online through Business Registration Online (BRO) when your revenue exceeds $30,000 in any 4 consecutive quarters (small supplier threshold). Takes 15-30 minutes. You MUST register within 29 days of exceeding threshold and start charging GST/HST immediately on the sale that made you exceed it. Need your BN (or get one simultaneously). As of Nov 3, 2025, online registration is mandatory. Voluntary registration available anytime for input tax credits.
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Payroll Deductions Registration ConditionalRequired if you pay salaries, wages, or other remuneration to employees. Must register before first pay period. Required if you have employees. You must withhold Canada Pension Plan (CPP), Employment Insurance (EI), and income tax from employee wages and remit to CRA. Register FREE online through Business Registration Online (BRO) when you hire your first employee. Takes 15-20 minutes. You'll need your Business Number (BN) or can get one simultaneously. Payroll account (RP) added to your BN instantly. Register BEFORE your first pay date. Required to deduct CPP, EI, and income tax from employee wages. For 2025: CPP rate 5.95%, EI employee rate $1.66/$100 insurable earnings.
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Retail Sales Tax Collection and Remittance ConditionalRequired for retail sales. Retailers must register to collect HST, charge appropriate taxes on taxable goods, maintain records, and remit taxes to CRA on schedule. Ontario uses HST (13%) not separate RST. Register for GST/HST if revenue exceeds $30K in 4 quarters. HST collected = 5% federal + 8% Ontario. Remit to CRA. Point-of-sale rebates on some items (children's clothing, books). Input tax credits available. File returns as assigned (monthly, quarterly, annually). Contact CRA: 1-800-959-5525.
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WSIB Registration and Coverage ConditionalRequired within 10 days of hiring first employee, including family members and subcontractors. Workplace Safety and Insurance Board (WSIB) registration is mandatory for most Ontario businesses with employees. Provides compensation and support for workplace injuries and illnesses. Sole proprietors and partners can apply for optional coverage. Register FREE online at wsib.ca in 15-20 minutes. MANDATORY for most Ontario employers within 10 calendar days of hiring first worker. You'll need: CRA Business Number, payroll estimate, business activity description, owner/director info. Account number issued INSTANTLY online. Construction industry has expanded compulsory coverage. Premium rates vary by industry classification. Must display WSIB safety poster in workplace.
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Consumer Protection Act Compliance (Retail) ConditionalRequired for specific regulated activities. All retailers must comply with Consumer Protection Act requirements for pricing, returns, refunds, warranties, extended warranties, gift cards, and unfair practices. Consumer Protection Act 2002 (CPA 2002) in force. New CPA 2023 pending (Bill 190). Covers: unfair practices, cooling-off periods (10 days), gift cards (no expiry), prepaid purchase cards. Motor vehicle repair disclosure. Bill 187 Right to Repair pending (Feb 2025 consultation). Max penalty $250K corps. Contact MCCSS Consumer Protection Ontario: 1-800-889-9768.
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