Start a Travel Agency in Markham: A Practical Guide
This page gives a practical blueprint for launching a travel agency in Markham under NAICS 561510. It breaks down 11 key requirements you’ll navigate—from business registration and name approval to travel-industry licensing, municipal permits, and ongoing compliance—so you can plan with confidence. You’ll also see a realistic look at typical startup costs and a clear timeline to move from concept to customer-ready operation.
You’ll learn how to register the business in Ontario, choose a solid structure, obtain TICO registration to sell travel, and secure GST/HST and CRA numbers. The guide covers necessary insurance, meeting Markham’s zoning and city-permit requirements, and setting up banking, bookkeeping, and customer-protection measures. All of this is organized into an actionable 11-step plan with practical timelines and cost ranges to help you budget accurately.
Why Markham works: the city’s diverse population and proximity to the GTA create steady demand for travel services, while a supportive small-business ecosystem helps you grow. This combination makes launching a travel agency here both approachable and promising.
Requirements Overview
The most critical requirement for operating a travel agency in Markham is Occupational Health and Safety Act Compliance. This is a legal obligation in Ontario, and you cannot run your business until you meet the OHSA rules, train your team, and keep required safety records. It’s non-negotiable and forms the base for every other requirement, from how you hire staff to how you layout your office and handle trips with clients.
Beyond safety, you’ll need to handle essential operational requirements. This includes Workplace Safety compliance and Employment Standards to keep workers safe and treated fairly; WSIB coverage if you hire staff; and payroll deductions if you have employees. You’ll also need the right permits: a City of Markham Business Licence and Travel Agent and Wholesaler Registration, which verify you’re allowed to operate as a travel seller, plus the option of Commercial General Liability Insurance to protect your business from common risks.
On the registration and tax side, you’ll set up your official business identity. This means getting a Business Number (BN) from the CRA, registering a Ontario Business Name with ServiceOntario if you’re using a name other than your own, and applying for GST/HST registration for eligible sales. If you hire employees, you’ll also arrange Payroll Deductions Registration. These registrations ensure you can bill customers properly and meet tax obligations.
Ready to start? Create a simple checklist, work through registrations in order, and lean on local resources in Markham—ServiceOntario, the CRA, and a trusted accountant or business advisor. Take it step by step, and you’ll build a solid, compliant foundation for a successful travel agency in Markham.
Detailed Requirements
Here are the specific requirements for starting a travel agencies in Markham:
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Business Licence RequiredGeneral business licence required to operate a business in City of Markham. Apply to City of Markham for Business Licence: 1. Determine business category 2. Complete business licence application 3. Submit required documents (ID, lease, zoning confirmation) 4. Pay application and annual fees 5. Await approval and receive licence Contact City of Markham Business Licensing for specific requirements. Home-based businesses may have different requirements. Annual renewal required.
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Travel Agent and Wholesaler Registration RequiredTravel agents and tour operators must register with the Travel Industry Council of Ontario (TICO) and maintain consumer protection fund contributions. Protects consumers from business failure. Register with Travel Industry Council of Ontario (TICO). Head office: $3,000 initial + $750 min renewal; branches $800 initial + $300 renewal. Need: $10,000 security deposit, $5,000 operational funds proof. TICO exam: $150 (single program from Jan 2026). Compensation Fund: $0.05/$1,000 sales (as of April 2024). Contact: 905-624-6241.
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Business Number (BN) Registration RequiredA 9-digit Business Number is required for most businesses operating in Canada. It is used to interact with the Canada Revenue Agency and other federal programs. Required for GST/HST, payroll, corporation income tax, and import/export accounts. Register FREE online through Business Registration Online (BRO) at canada.ca. Takes 15-30 minutes. As of November 3, 2025, online registration is MANDATORY for new BNs - phone registration no longer available. You'll need: business name, address, owner SIN, business type, and start date. BN (9-digit number) issued INSTANTLY online. Available 21 hours/day, 7 days/week (closed 3-6am ET for maintenance).
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Ontario Business Name Registration (ServiceOntario) RequiredBusinesses in Ontario operating under a name other than the owner's legal name must register with Ontario Business Registry through ServiceOntario. This includes sole proprietorships, partnerships, and business names for corporations. Registration provides legal protection for the business name within Ontario and is required for banking, licensing, and business operations. Registration can be completed online through Ontario Business Registry. Business name registrations must be renewed every 5 years. Register business name with Ontario Business Registry: 1. Search Ontario Business Registry (free) for name availability 2. Consider NUANS name report ($25) for thorough search 3. Register online through Ontario Business Registry 4. Pay registration fee ($60 for sole proprietorship/partnership) 5. Receive 9-digit Ontario Business Identification Number (BIN) 6. Registration valid for 5 years 7. Renew before expiry
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Occupational Health and Safety Act Compliance RequiredAll Ontario workplaces must comply with the Occupational Health and Safety Act to ensure safe working conditions. Requirements include workplace safety policies, training, hazard assessments, and incident reporting. No registration - compliance law. Must post OHSA in workplace. JHSC required for 20+ workers (or 6+ in designated industries). Nov 2025: New administrative penalty scheme, defibrillator reimbursement. Telework now covered. Fines: up to $500K individuals, $1.5M corporations. 27 regulations under OHSA. Must conduct safety audits, maintain training records. Contact: 1-877-202-0008.
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Employment Standards Compliance ConditionalApplies if you have employees. Covers minimum wage, hours of work, vacation pay, public holidays, termination notice, etc. All Ontario employers must comply with the Employment Standards Act, covering minimum wage, hours of work, overtime, vacation, termination, severance, and other workplace rights. No registration required - compliance-based requirement. Follow Employment Standards Act (ESA) for minimum wage, hours of work, overtime, vacation, leaves, and termination. Post ESA poster in workplace (free download from ontario.ca). Keep employment records for 3 years. NEW for 2025: Employers with 25+ staff must provide written employment info to new hires by July 1, 2025. Job postings must include salary ranges by Jan 1, 2026. Call 1-800-531-5551 for help.
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GST/HST Registration ConditionalRequired if annual taxable revenue exceeds $30,000 (small supplier threshold). Taxi/ride-share drivers must register regardless of revenue. Businesses with gross revenues over $30,000 in any single quarter or over four consecutive quarters must register for, collect, and remit GST/HST. Small suppliers (under $30,000) may register voluntarily. Register FREE online through Business Registration Online (BRO) when your revenue exceeds $30,000 in any 4 consecutive quarters (small supplier threshold). Takes 15-30 minutes. You MUST register within 29 days of exceeding threshold and start charging GST/HST immediately on the sale that made you exceed it. Need your BN (or get one simultaneously). As of Nov 3, 2025, online registration is mandatory. Voluntary registration available anytime for input tax credits.
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Payroll Deductions Registration ConditionalRequired if you pay salaries, wages, or other remuneration to employees. Must register before first pay period. Required if you have employees. You must withhold Canada Pension Plan (CPP), Employment Insurance (EI), and income tax from employee wages and remit to CRA. Register FREE online through Business Registration Online (BRO) when you hire your first employee. Takes 15-20 minutes. You'll need your Business Number (BN) or can get one simultaneously. Payroll account (RP) added to your BN instantly. Register BEFORE your first pay date. Required to deduct CPP, EI, and income tax from employee wages. For 2025: CPP rate 5.95%, EI employee rate $1.66/$100 insurable earnings.
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Commercial General Liability Insurance ConditionalRequired for specific regulated activities. Wholesalers should maintain commercial general liability insurance covering product liability, premises liability, and completed operations. Often required by commercial leases and customer contracts. Ontario law requires general liability insurance for most businesses. Minimum typically $1M for small business, $2M+ for higher risk. Covers bodily injury, property damage, personal injury, advertising injury. WSIB also required for employees. Landlords, lenders may set higher requirements. Additional options: D&O, E&O, Cyber Liability. Cost: $500/yr to millions depending on risk. Contact insurance broker.
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Service Provider Workplace Safety Compliance ConditionalRequired for specific regulated activities. Service providers working at client sites must comply with OH&S Act requirements including training, PPE, safe work procedures, and coordination with client health and safety programs. OHSA applies to all Ontario workplaces. Service providers: H&S awareness training mandatory. JHSC for 20+ workers, Safety Rep for 6-19. Bill 190 (Oct 2024): electronic posting, telework coverage, virtual JHSC. Supervisor competency. Violence and harassment policies required. WSIB coverage. Contact MLTSD: 1-877-202-0008.
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WSIB Registration and Coverage ConditionalRequired within 10 days of hiring first employee, including family members and subcontractors. Workplace Safety and Insurance Board (WSIB) registration is mandatory for most Ontario businesses with employees. Provides compensation and support for workplace injuries and illnesses. Sole proprietors and partners can apply for optional coverage. Register FREE online at wsib.ca in 15-20 minutes. MANDATORY for most Ontario employers within 10 calendar days of hiring first worker. You'll need: CRA Business Number, payroll estimate, business activity description, owner/director info. Account number issued INSTANTLY online. Construction industry has expanded compulsory coverage. Premium rates vary by industry classification. Must display WSIB safety poster in workplace.
Funding & Grants
Available funding programs that may apply to your travel agencies:
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Three-stream grant program for Nunavut-based artists, businesses, and organizations: (1) Getting Started/Arts Creation/Training — supports education, training, art supplies, equipment; (2) Arts and Culture Development — supports collaborative arts initiatives, exhibitions, shows, and touring; (3) Infrastructure Development — supports studios and cultural tourism infrastructure. Annual call for proposals.
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Provided contributions to settlement, employment, and community organizations delivering programs addressing employment barriers for racialized newcomer women, including work placements, mentorships, job counselling, and support for gender- and race-based discrimination. Program renewal ended in 2025; no new open call as of early 2026. Over 2,200 racialized newcomer women were served …
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